Accounting & Billing

These are articles relating to the Accounting & Billing systems at WinterNode.

📄️ Account Suspension

You can find details about the types of account suspension we have and the options you have for dealing with them below. If you have any additional questions, feel free to reach out to us via a ticket!

📄️ Billing Account 2FA

2-Factor Authentication is an extra step added to logging into an account that helps prevent unauthorized access. When you log into your account you’ll be prompted to provide a token provided by an Authenticator application that’s cryptographically generated from a private code only shared between WinterNode and the Authenticator application.

📄️ Billing Contacts Sub-Users

If you need to grant access to your server’s console or your billing account then you'll want to use a Panel Sub-User or a Billing Sub-User, respectively. In either case, the new user will have their own account with their own password and 2FA separate from yours. This allows you to grant your team access to what they need without compromising the security of your account or theirs.

📄️ Claim Discord Client Role

We ask that Clients link their Discord account to their Client Account as an addition verification step when we provide support in Discord tickets. This also grants you access to additional channels in the Discord Server and lets everyone know that you have a Client Account with us.

📄️ FAQ

Some of the common questions or issues related to billing for WinterNode services.

📄️ How To Cancel Your Service

We're sorry to see you go. If there is anything our team can to keep you as an active client please let us know, we will do our best to work with you on any issues! Remember we are available via tickets on our Client Portal and Discord!

📄️ PayPal Payments

A PayPal Billing Agreement allows us to charge your PayPal account for the service on your account automatically, similar to how billing works with a Credit Card. This ensures that your service continues uninterrupted without the hassle of dealing with PayPal Subscriptions for upgrades, downgrades and cancellations.

📄️ Upgrade Current Package

Our Billing System allows you to easily upgrade your Server's resource limits on normal setups. Providing an easy way to scale the infrastructure based on your needs.