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FAQ

Do you limit player slots?​

We do not limit the maximum number of player slots available for the server. Player slots can be configured to any number you need via server.properties. We do recommend optimizing your server to allow to run smoothly as many players to be online at once.

How do you offer competitively priced hosting?​

We make use of server-grade nodes backed by Intel Core i9-9900K and AMD Ryzen 7 3700X processors, DDR4 RAM, and NVMe SSDs for the best possible performance.

The reason that we can offer such low pricing is that we use company-owned hardware to support our hosting services. By using company-owned infrastructure, we are able to pass savings on to our valued customers - that's you!

Is WinterNode a registered entity?​

Yes, we are! WinterNode is a brand name of HostVenom LLC, registered in the great state of New York. Our parent company has been operating since 2012 and has built brands consumers can depend on.

Why is my Trial Server pending?​

To ensure all potential clients receive quality of service, we manually approve Trial Orders. Paid orders are automatically provisioned without Staff Intervention. If your service has not been activated within 12 hours, feel free to open a ticket.

Trials begin once your service has been activated, not when you order your service. Please remember Trial Services cannot be upgraded to a paid service and are not eligible for backup restoration.

How does WinterNode provide Support?​

Support is available through our client portal and our Discord.

Is "Fair Usage" better or worse than dedicated CPU?​

WinterNode's view​

In our opinion, fair usage provides our customers with better performance and better value. That is why we have designed our entire line up around it.

CPU usage is rarely constant in-game servers and with one dedicated core (for example), that's all you get. If for some reason, your server needs more CPU, it will max out on one core, and if that is not enough your server performance WILL be impacted since you cannot use more than one core.

With our fair usage approach, the WinterNode team takes responsibility for monitoring and regulating nodes. This means you can use more CPU when it's needed to run your server. There is no CPU lock and performance can be maximized even in times of burst.

And as always, you can always check the resource usage on our nodes on our Status Page. Transparency is key, and we are here to answer any questions you might have beyond this explanation. Just reach out!

Some questions you might have for a host offering Dedicated CPU?​

  • Does a physical core or thread make up 1 CPU?
    A server with 8 physical cores, has 16 threads of 1600% CPU usage in the industries commonly used Game Panel. 1 full core would be 200% with hyperthreading enabled.
  • Is my CPU allocation truly dedicated?
    Truly dedicated CPU space means the provider is not selling more CPU space than available on the node and all dedicated CPU customers could technically use their entire CPU allocation simultaneously.

Login with SSO into Game Panel​

New Users automatically have the ability to sign-in using your Billing Account.

If you've unlinked your SSO, you will need to manually link your Game Panel Account to your Billing Account by going to My Account and clicking the Link Account button near the bottom titled Quick Login. The GCP Quick logic screen with the Link Account button in the bottom right hand corner

Do you offer ssh access​

We do not offer SSH Access. All our Game Servers (Minecraft, Valheim, Rust, etc) do not include this. You may use SFTP to manage your files - Using SFTP.

Do you offer phpMyAdmin?​

We do not offer phpMyAdmin at this time. We suggest using HeidiSQL to manage your databases.

What's a Dedicated IP?​

A Minecraft dedicated IP means that you will be able to connect to the server on the standard port 25565 which doesn't require you to append the additional port when connecting (IP 123.45.67.891 without a port would be the same as 123.45.67.891:25565). Using a Shared IP will require putting the additional port at end of the IP when connecting. (123.45.67.891:25567)

How do I order a Dedicated IP?​

New Orders with Dedicated IPs are automatically assigned after payment is received. If you would like to order a Dedicated IP at a later date, please contact our Support Team. If your service is marked as "Pending" that means automatic deployment has failed due to lack of IPs available, our team will sort your order within 24 hours.