You can find details about the types of account suspension we have and the options you have for dealing with them below. If you have any additional questions, feel free to reach out to us via a ticket!
Automatic Account Suspension
This typically occurs when a service is overdue or has exhausted its limits (EG: Bandwidth). This suspension is always prefaced by warnings for invoice payments or resources when applicable. This process is fully automated including the reactivation of services after payment or upgrades as applicable.
Manual Account Suspension
In the rare instance your account is manually suspended you will receive a notice from our team. We understand these can lead to stressful situations, and we take all possible steps to avoid taking this action, unless absolutely necessary.